UPMC Health Plan Connect Center
Posted: Oct. 16th, 2020
Are you a customer service champion with previous sales experience? If so, an opportunity as a Retail Service and Sales Associate supporting UPMC Health Plan's Connect Center at Capital City Mall, Camp Hill, PA is the perfect position for you!
The Retail Service and Sales Associate functions as the point of contact at a UPMC Health Plan retail location. This position will work varying locations, days, and shifts including evenings, weekends and holidays. Shifts will fall between the hours of 9:30 a.m. to 9 p.m. Monday - Saturday, and 11 a.m. to 6 p.m. on Sundays (we work the hours the mall is open). Must be willing to travel.
The Retail Service and Sales Associate will create a positive experience for all customers of a UPMC Health Plan retail location. This position will gather appropriate information from each customer, handle basic inquiries, and provide comprehensive service to all prospective and current members.
This comprehensive service may include: answering questions about health care laws and reform, providing information about a full range of products and services for individuals seeking coverage for themselves or their family, employers, producers, providers, and Medicare members trying to get the most out of their health coverage, and providing customer service for current members of the plan. The Retail Service and Sales Associate is required to secure and maintain a PA Health and Disability Insurance license.
Be a Member Advocate to all members to achieve first call resolution and member satisfaction.
Contact Arona East, Retail Store Manager, at firstname.lastname@example.org or call 717-303-7846.