UPMC Health Plan Connect Center

UPMC Health Plan Connect Center

Retail Sales Associate

Posted: Oct. 16th, 2020

Are you a customer service champion with previous sales experience? If so, an opportunity as a Retail Service and Sales Associate supporting UPMC Health Plan's Connect Center at Capital City Mall, Camp Hill, PA is the perfect position for you!


The Retail Service and Sales Associate functions as the point of contact at a UPMC Health Plan retail location. This position will work varying locations, days, and shifts including evenings, weekends and holidays. Shifts will fall between the hours of 9:30 a.m. to 9 p.m. Monday - Saturday, and 11 a.m. to 6 p.m. on Sundays (we work the hours the mall is open).  Must be willing to travel. 


The Retail Service and Sales Associate will create a positive experience for all customers of a UPMC Health Plan retail location. This position will gather appropriate information from each customer, handle basic inquiries, and provide comprehensive service to all prospective and current members. 


This comprehensive service may include: answering questions about health care laws and reform, providing information about a full range of products and services for individuals seeking coverage for themselves or their family, employers, producers, providers, and Medicare members trying to get the most out of their health coverage, and providing customer service for current members of the plan. The Retail Service and Sales Associate is required to secure and maintain a PA Health and Disability Insurance license.


  • Coordinate application and enrollment processes, both paper and electronic.
  • Maintain strong communication with retail location Manager to ensure they are updated on any outstanding issues or to communicate any concerns or needs.
  • Manage inventory of retail location's marketing materials.
  • Maintain confidentiality of all visitors and internal UPMC operational information.
  • Greet all visitors with a proper salutation and a positive attitude.
  • Serve as the liaison between UPMC Health Plan and the customer for administrative and operational issues.
  • Maintain retail location (i.e. dusting, cleaning, rubbish removal) to ensure a safe and aesthetic environment.
  • Adhere to dress code policy.
  • Understand all UPMC Health Plan products, policies, and procedures.
  • Participate in projects as assigned by Manager.
  • Ensure that every interaction a visitor has is a positive one and implement any service recovery tool necessary to recover from those that aren't.
  • Attend meetings and training sessions as necessary.

Be a Member Advocate to all members to achieve first call resolution and member satisfaction.

Contact Arona East, Retail Store Manager, at eastah@upmc.edu or call 717-303-7846.

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